Can't find it? Try a search here

Terms & Conditions

TERMS AND CONDITIONS FOR PAYMENT THROUGH THE KENNY DUNCAN GUITARS WEBSITE

At the end of the day this stuff is all here just because it legally has to be. Any issues or concerns you may have can be resolved by contacting us. At KDG you are a person and not just a transaction.

 

GENERAL

Website publisher does not assume liability for incorrect spelling, printing errors (including prices), incorrect manufacturer specifications or adjustments, or grammatical inaccuracies in any product included within this website.

 

PRICING

All prices are displayed in New Zealand Dollars (NZD) and are inclusive of GST Prices displayed on the KDG website are subject to change without notice. 

 

SHIPPING & DELIVERY TIMES
KDG generally dispatch your goods within 2 KDG business days of your order being placed. However, occasionally due to stock levels, supplier issues or other circumstances we may take longer to dispatch. We will contact you with a revised ETD in the unlikely event this is the case. Any quotations of delivery times by the seller are made in good faith but are estimates and the seller shall not be bound by such quotation and the seller will not be liable for any loss, expense, or other damage caused by any delay in delivery. Kenny Duncan Guitars is not responsible for late or delayed shipments or system failures. Kenny Duncan Guitars retains title to items purchased until said items are paid for by the purchaser and at that time the title passes to purchaser. 

 

FAULTY OR DAMAGED GOODS

KDG will undertake to replace any faulty goods. Damaged or faulty goods will be either repaired or replaced at the discretion of KDG Damaged and faulty goods must be returned in accordance with our returns policy.

This does not cover any product installed outside KDG. So give yourself peace of mind and get it installed properly instore.

 

RETURNS

Prior to returning, you must contact us. If the reason for return is our error, full credit (plus freight) will be refunded. Any defective parts must be reported to us within 48 hours (or 2 business days) of receipt of goods. Any part which, in our opinion, shows evidence of being used or installed contrary to manufacturer's instructions, and/or subjected to improper handling, packaging, or shipping by the customer will not be eligible for exchange, refund or warranty consideration. Custom Pickguards can not be returned once ordered. No returns will be accepted after 14 days of receipt of goods. ALL KDG orders are subject to a 15% restock fee if the return is found to not be a KDG error. Each item was inspected, packaged, packed KDG returns are returned for “credit on file” to be used for future orders.

 

KDG - PRIVACY POLICY 

We respect your privacy! We will never give, sell or disclose your personal information to anyone else. Period! Any information you give to KDG will be held with the utmost care, and will not be used by any other company or entity. KDG does not disclose any personal information collected at our site, 

KDG analyses the behavior on the web site in order to improve the users experience and ease at which they find information. This tracking does not identify individuals personally, just their behavior.

 

MAILING LIST 

We Occasionally will send you the KDG Newsletter. If you would not like to receive future newsletters from us, click the link within any email that says

"UNSUBSCRIBE".

 

TRADEMARKS

All trademarks and registered trademarks are used to benefit and without intent to infringe on the holder of the mark. 

Copyright 2012 Kenny Duncan Guitars Limited.